1794 LE OEM Mudguards not installed from factory.

For new owners of the 1794 Limited Edition...Did your truck come with mudguards installed? If it did not, according to the Toyota website under the comparison area they are standard equipment. My truck didn't come with them, so I called the dealership I bought the truck from last week.

After a ton of back and forth and sending them pictures of the web site they still would not acknowledge it should have had them. They kept quoting the window sticker saying it wasn't listed on it and that the only trim that it came on was the TRD Pro. They also sent me a picture of the brochure section on the corporate site saying it was only the TRD Pro that they came standard on. I had to point out to them that the 1794LE was not listed on the brochure they kept showing me and they keep quoting the standard 1794 as not having them, not the 1794LE.

Even after sending them this, they wouldn't acknowledge I should have gotten them.



They then went on to say that if it wasn't on the window sticker it didn't have it. I sent them a window sticker of a TRD Pro showing that it didn't have mudguards listed either and that Toyota isn't going to list every little part that came standard on the truck.

At that point I knew it was time to call corporate. I gave the person on the line my VIN number and my information at which time I asked what corporate shows my vehicle to be. She replied that it was a 1794 Tundra Hybrid 4x4. I asked if it notes that it was a Limited Edition, she said she couldn't find anything denoting that. I then gave her another 1794LE VIN number I found at a local dealership, she said again that nothing denotes it to be a Limited Edition. As far as she could find, Toyota has not designated our trucks as Limited Editions, just 1794's. Now I have no idea if our VIN number may denote it, I haven't looked.

Being that Toyota doesn't show mine or the other to be Limited's (or any other as far as I know) in their system, it makes it virtually impossible to show that you should have mudguards as standard equipment. She did finally find a section for the 1794LE in her system and acknowledged that they should have come with mudguards. She advised that the mudguards are supposed to be installed at the factory and "CAN" be installed at the dealer. I didn't ask what she meant by "can." She kept trying to pass info/questions up the line on her computer, but it didn't seem like she was getting a reply from anyone, the phone call took over an hour. She finally said she was going to send an email to the dealers customer service rep she had on file advising them that the truck should have came with mudguards. I asked her if that would cause them to get me the mudguards and she couldn't say yes or no. I told her she might get 1499 more calls concerning mudguards.

While on the phone with corporate the dealership called me, I picked up and told them I would call them back. When I called them back my salesperson again quoted the window sticker and the brochure, again I pointed out the 1794 LE isn't in the brochure and mudguards aren't listed on the TRD Pro window sticker, so why would it be on the LE's window sticker.

I had to walk him through the corporate site starting right from www.toyota.com leading him to the comparison page making sure he had a 1794LE listed. Finally after 3 hours he acknowledged that he sees what I'm seeing, and it does look like they come standard and that I should have mudguards. Off to the manager he goes to let him know. He comes back to say that his manager said the check mark on the corporate site saying mudguards come standard must be a "typo," but they'll get me the mudguards anyway. Needless to say I laughed to myself about it being a "typo." Let's see how long it takes for them to send them to me.

Did your 1794LE come with mudguards? If not call the stealership you bought it from and show them the picture I posted above from the corporate site. I'm sure you'll get the runaround. At least you know that I did the homework for you and the excuses of it not being on your window sticker or in the online brochure won't float. I ask that if you do call corporate before telling them it's a 1794LE ask them what they see it as. I may have gotten a new employee, she didn't sound like she knew much or wasn't getting the help she asked for.

Edit 6/22:
As another member suggested further down in the thread the easiest way to show the dealership that you should have mudguards is to have them check the "VSpec" build sheet on your VIN. Totally forgot about the until it was mentioned and probably could have saved myself a few hours of back and forth.

 

1794 and Limited are two different trims. The "1794 Limited Edition" sounds like another one of the South East or Gulf States made up editions/trims like the TSS.

 

It's a specialty foo foo trim to get people to spend too much money on a truck, kinda like the Capstone.
It's literally a 'Limited Edition'.

New 1794 Limited Edition 1st Impressions-Long | Toyota Tundra Forum (tundras.com)

New 1794 LE | Toyota Tundra Forum (tundras.com)

Mudflaps are for the weak...

 

Looks like any 1794 that I know of.

 

I've got enough tar marks on the side of my truck to say that they won't be useless once installed. You'd be good paying for something that isn't complete and missing parts that have a value of around $250? I'm merely informing those that have bought the Limited Edition 1794's that they should have mudguards if they don't and how to not let the dealership BS them into saying they shouldn't.

 

With lots of leather and a lift kit...

2024 Toyota Tundra 1794 Limited Edition Has Lots of Leather and a Lift Kit (caranddriver.com)

If you hurry you could be one of the 1500..

 

Your useless contributions are exhilarating, just another non 3rd gen owner popping off, good for you, stay classy.

 

1794 always had leather, didn't it?

 

I'd just go ahead and get these, much better than OEM..

 

I'm explaining to @GODZILLA what your truck is.

Just another easily butthurt Gen 3 owner.
Did you trade in your sense of humor when you got your 1 of 1500?

Shocking you're already complaining with your first Gen 3 problem.

 

Missed the link the first time. Looks like the did a bit of suspension and such. I really expected it to be another off-hand thing like the TSS were.

 

This is special leather and there is more of it.

 

Well, he provided a link talking about the trim. It was useful to clarify that I was mistaken in thinking this was a gimmick from one of the distributors. Not sure why you're being hostile toward him when he is being helpful.

 

Only TSS thing I have left is my wheels.
I even ditched the mudflaps.

Oh sorry @Rockpig
Too soon

 

Now go argue that they advertise auto dimming mirror(s) but you only got one

 

Not butthurt in the least, the pressing comments just bump it to the top so it's all good. Just trying to help other owners stay informed with my experience. Yes, it is a "specialty foo foo trim," one that is an improvement over my 08.

 

OP, good for you for getting the dealership to cough up some parts. They’re probably pissed it takes a few bucks out their pockets.

 

It's OK eddiefromcali, you woke up on the wrong side of the bed today or your momma slapped you for wetting the bed, you can take out your anger on me, I'll be fine.

 

According to the 1794 LE build on the Toyota website, the mudguards are shown as Standard and thus the buyer should expect to receive them. The brochure predates production and shows only an optional "Limited Edition package" for the 1794. Photos and videos of various 1794LEs show the mudguards are not installed. If Toyota did not intend to provide the mudguards in the 1794LE, it has had ample time to correct the Build website. A $ credit should be due if they are not provided at delivery.

Before I purchased my 1794, I obtained a "V-spec" document from the dealer which essentially itemized the details for the production order. You should check that document to see if the mudguards are listed.

 

Yes, totally forgot about the VSpec sheet, it does list them. Have to wonder, the dealer must have thought of checking that as soon as I brought it up, who knows. Also gotta wonder why the advocate at corporate didn't catch that also. I guess answering phones with scripted answers and trying to meet your quota is what customer service is all about these days.

 

My Capstone didn't come with them. Dealer wanted like $250 for them. Bought the ones on Amazon and they look like the OEM ones. Cost me $50

 

This thread rocks…

 

op the toyota marketing stuff is all over the place, some of the 22 marketing have data that say they all have fluid filled cab dampers, some other issue with the acoustic glass as i recall, dimming mirrorS etcc

 

OP.... The V-spec document establishes the VIN and defines the products, services, and price for the purchase agreement. You should rely on the V-spec to establish positions with the dealer or manufacturer in lieu of any marketing stuff, brochures, and websites. A $ credit could be computed based on the mudguards parts price ($250) plus install labor (1 mhr?). As this opportunity may be applicable to many 1794LEs, can you revise the thread title to make the issue more obvious to the forum members?

 

Again, wish I remembered the VSpec sheet when I started all this, that was the first thing I got before even talking to a salesman. After getting them to acknowledge I should have them they are ordering them and sending them to me (I'm 3 hours away). They did offer to have my buy them locally and they would reimburse me but I'll let them do the legwork.

 

I bought them also when I realized they should have came with the truck. I don't understand why the top of the line trim wouldn't come with them.

 

Does the V-spec doc for your Capstone itemize the mudguards as included?

 

Since it appears the omission of the mudguards on the 1794LE is a systemic issue, does it qualify to raise a Complaint so that other LE owners can be remedied?

 

this is interesting. I looked for mudflaps in the vspec on the 1794 limited edition and do not see them. Yet it also isn't noting it as a limited edition. checked vin several times. the op's snip shows them so this is confusing. I am thinking they didn't really do a good job of identifying the 1794 Limited Editions from the 1794's in their systems. Then again what truck that is 60,70.80K doesn't come with mud flaps?

 

OP.... can you share a snip of your V-spec that shows the mudguards are included in your 1794LE build?