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Avoid Anthem Off Road at all costs.

Discussion in 'Wheels & Tires' started by prerunnerseth, Sep 10, 2019.

  1. Sep 10, 2019 at 2:45 PM
    #1
    prerunnerseth

    prerunnerseth [OP] New Member

    Joined:
    May 15, 2017
    Member:
    #7723
    Messages:
    521
    Gender:
    Male
    Apex, NC
    Vehicle:
    2015 MGM Limited 4x4
    I ordered a set of anthem Enforcer A721s. Beautiful wheels 18x9 +18mm. Super excited. Their web site shows this exact wheel when you put the 2015 Tundra 4x4 in. I'll add screen shots. When the shop test fit the wheel they touched the caliper. I took pictures. When I contacted Anthem they recommended wheel spacers. I dont want to run wheel spacers and their website does not specify needing wheel spacers. After conveying this to them them, they told me I could pay shipping and swap them for 20s. I already have 18" tires or I could pay return shipping and a %20 restocking fee. Basically I got to be their fitment Guinea pig and when they didnt fit I have to pay for it. Then they tried to tell me that since my limited came with 20s I should have bought 20s and that the 18s only fit a truck that came with 18s.

    Edit: they are now offering to waive the restocking fee and split the return shipping with me. I am still very disappointed in the outcome and the company. It should have never even been a question. I cannot recommend them to anyone.


    20190910_124542.jpg Screenshot_20190910-163105_Email.jpg Screenshot_20190910-163057_Email.jpg
     
  2. Sep 10, 2019 at 3:28 PM
    #2
    prerunnerseth

    prerunnerseth [OP] New Member

    Joined:
    May 15, 2017
    Member:
    #7723
    Messages:
    521
    Gender:
    Male
    Apex, NC
    Vehicle:
    2015 MGM Limited 4x4
    They have finally stood up and offered to cover return shipping and no restocking fee.
     
    15whtrd and Sunnier like this.
  3. Sep 10, 2019 at 3:30 PM
    #3
    Moon Puppy

    Moon Puppy I'm not new!

    Joined:
    Sep 5, 2018
    Member:
    #19065
    Messages:
    3,349
    Gender:
    Male
    First Name:
    Bob
    South Carolina
    Vehicle:
    2020 Tundra Limited
    Sounds like they are stepping up, who's mistake it is I don't know.
     
    blizz86 likes this.
  4. Sep 10, 2019 at 3:40 PM
    #4
    prerunnerseth

    prerunnerseth [OP] New Member

    Joined:
    May 15, 2017
    Member:
    #7723
    Messages:
    521
    Gender:
    Male
    Apex, NC
    Vehicle:
    2015 MGM Limited 4x4
    It happens. But it's part of the wheel business. You either find a truck locally and test your wheel fitment or you ship a set to a customer and when they dont fit you eat the cost and remove as a recommended wheel for that truck.
     
  5. Sep 10, 2019 at 5:14 PM
    #5
    K1NJO

    K1NJO New Member

    Joined:
    Oct 30, 2018
    Member:
    #21158
    Messages:
    92
    Gender:
    Male
    First Name:
    Allen
    Bay Area, CA
    Vehicle:
    2011 Black Tundra TRD Sport
    Sorry to hear you had issues. I also purchased from Anthem and got the Defender model. There was a little trouble with my order, but the communications with them were very good which I appreciated. My issue wasn't as complicated as yours, but they made sure that I was satisfied when all was said and done.
     

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