Scout GPS missing text entry

We have a 2017 Toyota Tundra with the connected app. When we go in to input a home address or any specific point of interest there is no keyboard display to enter the details, just a greyed out search bar. We made sure to install all the latest updates, no luck. Also, the voice activation does not understand any of our voice commands. How can this be fixed?

 

have you tried google?

 

As in, a Google search? Or Google Maps? Yes to the former, which is what brought me to this forum. As for Google Maps, I don't think that app can be downloaded to the Tundra panel system. Or, can it?

 

I found this! Don't know if it will apply to you. https://www.reddit.com/r/Toyota/comments/jbo6wj/toyota_entune_entune_30_discontinued/ and this https://telenav.zendesk.com/hc/en-u...Toyota-2018-Newer-How-To-Start-Scout-GPS-Link and https://telenav.zendesk.com/hc/en-u...out-GPS-Link-Icon-Not-Displaying-On-Head-Unit