Paint wear below tailgate release.

Any idea or work order describing what was used to space out the top plastic? Invoice? Pictures?

 

Here is what they had on the service contract. I know the service director and manager told the body shop to do something to prevent it from happening again. Not sure what they used to space it out. When it isn't raining, I will take some pics.

 

Took mine to dealer. They first sent to Corp. After 4wks was called by the dealers auto body shop. Took it in to have pictures re taken and an estimate to be sent to Corp. from the auto body shop. Explained I did not simply want it re painted but rather a "fix" to prevent from re occurring. Auto body agreed. Simply jumping through the hoops to have it documented for any future issues and wait and see if Corp. replies with a "fix" instead of a correction.
Will update if a fix is ever passed along.

Side Note: Totally related to expansion of plastic. While it was cold you could see tailgate handle rub very easily. Today while in the 68 degree sun I could not even see the mark/rub. As though it was never there.

 

Not yet. Mentioned to dealer and they said they will document and address it when I come back for gas line recall. Waiting for the recall parts.

 

No. Mine was repainted and they applied the gasket to the tailgate lip to prevent future rub. It just showed back up a couple weeks later. I reminded my dealer that this issue is not going to go away on my last visit. Until they find a better resolution, I'm not letting them touch the tailgate again.

 

But again it didn't work so....

 

Yes I think so. Yes it still rubs by upper tailgate parts but the handle rub looks to be gone. I thought of PFF under the whole spoiler but the spoiler is sharp edged and will start making the plastic look scuffed. The spoiler is already cutting through paint so don't think PFF is better.

 

The gasket was to provide substance and lift the spoiler from touching the gate. The wear almost certainly happens when you slam gate - you can see it doesn't line up to the spoiler in idle/sitting state. I'd think PFF is not enough to stand it off the tailgate. But what do I know the gasket didn't work either. I caught myself telling my wife not to slam the gate - in that moment I realized that this is bs

 

@Mattedfred and @Woodrow bangs I think you are onto some with the PPF, I would apply it the tailgate surface rather than the spoiler so it can bond to the flat surface. Then I would look at connection clips and find a way to shim them out to take some pressure off the contact area. The way this is designed will always lead to rubbing of the parts.

Or take a grinder to the edges of the plastic that contact the painted surface. Just to increase the space or gap.

 

I paid $65k for a truck that includes a warranty to include build quality issues. Sounds fun and I appreciate the advice but Toyota is going to own this labor and repair. The minute I mess with it, I own the issue and headaches.

 

It's not really contacting the paint until you close the gate which flexes the plastic. I don't think is basic rub while driving.... giggity

 

I am totally with you on this and Toyota should take this on, but it seems that repainting the tailgate is just prolonging the issue. And they don't seem to have a TSB or recall for this as of yet.

There is a TSB (T-BO004-07) for issue with the 05 to 07 Taco tailgate as it needed some reinforcement under the top plastic. Something inserted under the top side of our plastic cover might keep it up and prevent the lower edges from moving up and down on the paint??

 

I purchased my 2024 a week ago with 4 miles on the odometer. Mine also has the issue, It did sit on the lot since December 2023 so the issue is most likely plastic expansion due to temperature.

I'm going on a road trip in a week so I can't leave my vehicle at the dealer, but I also did not want to exacerbate the issue. So, I applied a fix until Toyota figures out a permanent fix.

I added a spacer between the handle metal support and the spoiler plastic.


The spacer in this instance, is a zip tie holder

$7 10Gtek Self Adhesive Cable Tie Mounts - 3M Strongly Adhesive-Backed Zip Tie Base Holders for Home, Office Cable Wire Management(19.5mm x 19.5mm, Black, 100pack)

https://www.amazon.com/Adhesive-Cable-Mounts-Holders-19-5mm/dp/B07F7Y9KGX

This now creates a gap between the plastic spoiler and the painted body.


When re-assembling the tailgate, make note not to overtighten these 2 bolts which would stress the plastic.


I also added some PPF film in the areas that are already rubbed off until I can get the vehicle to the dealer for repaint and a proper fix.


If you're planning on using this method for a permanent fix. Probably use 3 holders side by side so the force from the clips holding down the spolier are not concentrated in a single spot.

 

If it makes anyone feel better i found this on my wife’s 2020 4runner (60k miles) rear garnish today. Apparently a known issue on these…

I thought “JaPaNeSe MaDe ToYoTa’s aRe MaDe BeTtEr” smh

clearly out of factory bumper to bumper range but ill see if my local dealer will hear me out.

 

Dealer repainted my tailgate and installed additional spacers to the tail spoiler so it no longer makes contact with painted surface.

 

I took mine in last week for this problem. They offered to repaint it which I declined. They said Toyota has not issued a TSB on it at this point in time. So I’m documented and waiting at this point. I may start a formal request with Toyota to see if that helps create a permanent repair. In the meantime I plan to put something between the panel and tailgate to slow the wear.

 

Sorry, I have not been on the forums in a bit. It didn't say anywhere what they used. The body shop they sent it to did something to create the bigger gap. Not sure what they used. They were instructed to space it out better. As far as I know, they could have used just some thin rubber or plastic.

 

have had a 2007 since 08 with 10k miles......I picked it out for my father and I now have it truck is great

 

Just noticed this paint rub issue on my '24 Limited.
Both upper corners are noticeable and at this time the lower corners by the handle area is just starting to show.

Anyone hear of any fix from Toyota?
Or a successful DIY fix - how easy is it to remove the panel and could it be shimmed out away from the tailgate?

 

It was like pulling teeth to get mine repaired by Toyota.

I finally sent corporate photos of all the cars on dealer lot that had the same issues.

they fixed it as “good will” and said that “outside influence” causes the paint wear.

Absolute joke.

I have since gotten a lawyer to pursue lemon law as my truck has nothing but issues.

13k truck off the production line.

 

Before I traded mine, I brought up this paint wear issue. The dealer said he would”try” to do something about it. He asked me if I read about this issue online! Then I asked about the wind noise issue, which had gotten worse. He said he would do me a favor and order the driver’s side weather stripping. I said both sides were bad and he again said he would do me a favor and get the driver’s side ordered. Then he asked if I had read about the wind noise issue on forums! Kind of insulting.

 

Your dealer sounds a lot like mine.
I just washed my truck and noticed the wear below the tailgate handle on the drivers side. Annoying, but I taped it off and touched it up. I 100% know I would be far more annoyed trying to get the dealer to do anything about it. The shitty thing is the tailgate is steel not aluminum

 

I took my truck in to have this issue looked at and the dealer will be repairing it in a few weeks.
When I asked if the repair will include a solution to avoid it from happening again and they didn't sound confident, just stating they will repair per Toyota.

Asked if they could in some way space out the panel so it doesn't sit directly on the paint and move when it expands & contracts with temperature. Pretty much a "no" as it is warranty work.

I was looking on the web to find a view of the panel and associated parts to see if there are any types of spaces/pads used from the factory but came up empty. Any good parts sites that may show it?

On the dealer's lot was a '24 Tundra with 13k miles that had the paint wear. Mine has less than 1k and it has similar wear.
On a brand new '24 on their lot it appeared as though there was a black isolator between the panel and tailgate on the ends.

 

Toyota has become Dodge. You get a great one with no issues or one full of quality problems.

 

Picked up my truck after having the tailgate repaired from the paint wear.

Was told everything was in order under the plastic trim, panel looks to fit like before so we'll see how long before the issue returns.

 

The tailgate on these is just a shitty design. Why couldn't they just leave it alone instead of making holes to put a stupid cheap ass plastic spoiler that just fucks up the paint. Mine has all the rubber spacers as the "Fix" and it still took the paint off the top right side. I had to take it off and grind the top right edge of the spoiler down with my dremel to give it more clearance.

 

I was told last October by the service manager at my dealer that he had the same issue on his truck and just to wait because Toyota would be coming out with a TSB for the issue as it has happened on a lot of trucks. 1 year later and no TSB. I just had some recall work done and brought up the issue again. I was told they would ask their field rep about it when he is in next week and get back to me.

 

Mine is getting worse. I touched up the paint once and it wore quickly. I’m going to touch up again and slide some black ppf in there and see what happens. Reminds me of the shitty fords from yesteryear that wrote the paint around the gas filler door from the plastic chafing on the paint. Total bs from Toyota on this one.

 

My dealer followed up with me and said that this is a known design issue(as we all know) that Toyota has tested a fix for in the past which didn't work. They are in the process of creating new parts that will resolve the issue. So I assume that we would expect a recall or TSB for this at some point in the future if my dealer is correct on what they told me.